I had tried EVERYTHING, more than once, and have had a Fitbit since the Alta came out.Īlso, the Sleep Stages, for me, are so inaccurate it’s laughable. I explained to them it wasn’t my first call to them, that I had been disconnected by them the first time. Customer service kind of treated me like I was an idiot and just didn’t know what I was doing. I got a new phone, and it won’t sync to that one either. I see that they STILL have not found a solution there. I decided to wait and see if they would fix the Gorjana band issue. My Fitbit Luxe stopped syncing to my phone within a week of receiving it. Plus I was shocked to know that when bits are returned they go straight to the bin after having acknowledged receipt, what a waste of resources! The time and effort that the customer uses plus, the financial impact for fitbit plus and even more concerning the impact on the environment!!įitbit please will you look at this design issue and give your Luxe +Gorjana (and looks like metal mesh as well) customers a satisfactory solution? I'm even shocked this product was released and marketed as luxury item having this very obvious defect! Don't you go through design feedback and quality controls before starting the sale of a product? A new one would have the same problem, a refund on return would leave me without the item. I've contacted customer service again and they say that can offer an new one or a refund on return, neither of which sorts out my problem. The reason I bought this tracker was to use it with the Gorjana as it allows the skin to breathe (I had problems with the silicone bands in previous fitbits). But what's even most concerning is that it eventually falls off, which is completely unacceptable. It doesn't look good which makes it very "un-luxe" and if I'd known that's how it would look I definitely wouldn't have paid 250€ (luxury price tag for a faulty product). I have been sent a new tracker and a new band and the problem persists because it's a design issue. And now I've seen other people have it too I'm very disappointed with customer services.
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